Returns for defective books

We accept returns only for defective products, for example missing pages or poor printing quality.

We cannot accept returns where there is no fault with the product, for example a change of mind or a syllabus change after delivery.

How to request a return

  • Contact us within 3 days of delivery.
  • Reach us by phone or WhatsApp on 99065 23492, by email at lafzbookstore@gmail.com, or on Instagram and Facebook (@lafzbookstore).
  • Tell us your order number and what is wrong with the book; a photo helps.

Replacement or refund

For a defective product reported within 3 days of delivery, you can choose a replacement or a full (100%) refund. Refunds are processed within 2 days and paid back the way you paid.

Other returns

In exceptional cases where we agree to a return for any other reason, a pickup charge of ₹50 applies.

Part COD orders

If you choose Part COD and refuse or do not accept the parcel at delivery, the confirmation amount you paid online is non-refundable. If a book is defective and you tell us within 3 days of delivery, the replacement or refund rules above still apply.

See also our Delivery Policy.